Financial Services Guide

Version 2.4

Date prepared: Wednesday, 22 November 2017

Last update: Friday, 25th October 2019

About this Financial Services Guide (FSG)

This FSG provides you with key information about a range of subscription services offered by:

Marketmatters Pty Ltd (Market Matters) Australian Financial Services Licence No. 488798 ABN (20 137 462 536)

Contact details:

Level 29, Chifley Tower, 2 Chifley Square Sydney 2000

T: 1300 301 868

E: [email protected]

In this FSG, “we”, us” and “our” refer to Market Matters.

Market Matters holds Australian Financial Services Licence No. 488798 (AFSL) and is responsible for any financial services that we provide to you.

This AFSL was issued on 8th September 2016.

The purpose of this FSG is to provide you with information about:

  • - the services we offer you
  • - how we and our associates are paid
  • - how we manage potential conflicts of interest
  • - how we will deal with complaints, and
  • - arrangements that are in place to compensate clients for losses.

Website Services

Market Matters operates a website, (Website), where customers may, for the payment of a subscription fee, access certain financial information and general advice. In particular, the Website provides:

  • - reports on ASX listed securities
  • - commentary on the Australian and global financial markets
  • - commentary on corporate and financial events and transactions in the Australian and global financial markets
  • - model portfolios, and
  • - commentary on investment products, strategies and issues (Website Services).

This FSG relates only to the Website Services.

What financial services we can offer in connection with the Website Services

As holder of AFSL number 488798, in connection with the Website Services we are authorised to provide general financial product advice to both retail and wholesale clients in relation to the following financial products:

  • - Securities
  • - Managed investment schemes

The Website Services are comprised of general advice only. That is, none of the advice given on the Website or by provision of the Website Services takes into account any of your objectives, financial situation or needs (Your Personal Circumstances). Before acting on any of the information, advice or Website Services, you must consider the appropriateness of this information in light of Your Personal Circumstances and, if necessary, consult a financial adviser before making any investment decision.

If you are seeking to acquire a specific financial product or security, you should obtain a copy of and consider the Product Disclosure Statement or Prospectus for that product before making any investment decision.

The Website does not provide a trading platform or access to a trading platform. There is no ability to purchase or sell financial products through the Website.

How do I access these services?

You can access these services by going to and following the prompts and steps required to sign up for membership. Please read all terms and conditions carefully.

Fees and benefits payable to us and our associates

The Website is a subscription-based service. A yearly fixed subscription fee is payable to Market Matters when you subscribe to the Website which will vary depending on the type of subscription for which you subscribe. At the date of this FSG, the yearly subscription fees are as follows:

Platinum: $1,238 for 12 months
Platinum: $1,993 for 24 months

Subscription fees vary from time to time and are provided on the Website.

The Website does not currently feature third party advertising. Market Matters reserve the right to advertise at a future time for which they may receive remuneration. Any such advertising will be independent of any other content on the Website.

All representatives of Market Matters (Market Matters Staff) receive a salary paid by Market Matters. Market Matters Staff may also receive performance-based bonuses which are based on profitability, the number of subscribers and subscription renewal rates.

Referral Partners

Where we refer you to a third party financial services provider, we may receive a referral payment. This referral payment may be a percentage of the fee’s charged by the financial services provider between 0% and 25%, or a fixed amount. These referral payments are made by the financial services provider to Market Matters and are not an additional cost to you.

How do we manage potential conflicts of interest?

Market Matters have implemented policies and procedures to mitigate the risk of conflicts of interest. These include:

  • - Market Matters Staff and Contributors must disclose their interest in any financial products on which they comment in a Website publication
  • - a requirement that all Market Matters Staff have their personal trading approved in advance by their delegate
  • - monitoring trading by Market Matters Staff and Contributors to ensure that trades are consistent with recommendations
  • - visibility (for ‘ Subscribers’) to the positions held by certain Market Matters.

Market Matters Staff and Contributors are encouraged to express independent views and opinions on the topics they write about. This is established through ongoing training, external audits and our conflict of interest and staff trading policies. Market Matters Staff are required to serve the best interests of the subscribers, without consideration of any commercial or personal interests.

How is my personal information dealt with?

The privacy of your personal information is important to us. Presently, telephone conversations with us are not recorded however, if this changes, you will be notified. For details of our Privacy Policy please ask us for a copy.


If you have a complaint about our services, you should take the following steps:

Contact us and discuss the complaint directly. If you do not feel comfortable discussing the complaint with us or your complaint is not satisfactorily resolved within 2 business days, please telephone Market Matters, on 1300 301 868 and ask to speak with the Complaints Officer. We suggest you put your complaint in writing at this time so that the issues are fully documented and understood by the parties. Your complaint should be addressed to:

The Complaints Officer
Market Matters
Level 29, Chifley Tower,
2 Chifley Square Sydney NSW 2000

Market Matters will review your complaint within 45 days and attempt resolution. If you are still not satisfied with the outcome, you may take your complaint to an external dispute resolution scheme. Market Matters is a member of the scheme operated by the Financial Ombudsman Service. You should write to:

Australian Financial Complaints Authority Limited (AFCA)
GPO Box 3
Melbourne Vic 3001
Phone 1800 931 678.

You may also wish to consult ASIC in relation to your complaint. ASIC’s website contains information on complaining about companies and people and describes the types of complaints handled by ASIC. You can contact ASIC on its free call infoline:

Tel: 1300 300 630 or email [email protected]

Compensation Arrangements

We maintain professional indemnity insurance to cover our employees and Authorised Representatives (including us) for the financial services they provide, having regard to the following:

  • - Market Matters maximum liability under the Financial Ombudsman Service of which it is a member
  • - volume and nature of Market Matters business
  • - number and kind of clients, and
  • - the number of advisers it has.

If you require further information about these compensation arrangements please contact us.